Feature
Field Tracking
See your field team live and know when work happens on site.
Field tracking in Novus Service shows the live location of field staff who have granted permission, records when they reach a site and how long the visit takes, and helps managers send the nearest person to the next job.
Why teams use field tracking
Proof of work
Site arrival and visit duration are recorded, so you know a job was done and when.
Nearest person first
See who is closest to a new request and cut travel time between jobs.
Fewer status calls
Managers see where the team is without phoning each technician.
Consent built in
Location is collected only with the staff member's permission and can be turned off in device settings.
What's included
- Live location of field staff (with permission)
- Site check-in and visit duration
- Map view of the team by branch
- Linked to tasks and service jobs
- Background location for active work hours
- Works on staff mobile devices
Popular with
AC and HVAC
Send the nearest technician during peak season and confirm site arrival.
CCTV and Security
See installers on site and confirm visit times for each job.
Elevators and Equipment
Find the nearest technician for urgent calls and record arrival times.
Facility Management and Pest Control
Record site check-ins and visit duration as proof of service.
Field Tracking: common questions
Is staff location tracked all the time?
Location is collected only after the staff member grants permission, and background tracking needs a separate permission. Staff can revoke it in their device settings.
Is location data sold or used for ads?
No. Location data is used only to run the app's features and is not sold or used for advertising.
Does field tracking work with tasks?
Yes. Check-ins and visits are tied to the task or service job the technician is working on.
Last updated:
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