Six modules. One customer record.
Novus Service covers the full service business lifecycle, from the first enquiry to after-sales service. Use one module or all six.
Lead Management
Lead management in Novus Service is how a service business captures every enquiry, assigns it to the right branch or salesperson, follows up on time and tracks it until the deal is won or lost.
Explore lead management →Quotation Management
Quotation management in Novus Service lets your team build priced quotes from a shared catalogue, revise them, track their status and turn an accepted quote straight into a job.
Explore quotation management →Inventory Management
Inventory management in Novus Service tracks products and spare parts by branch and records what is used on each service job, so stock levels stay accurate without separate data entry.
Explore inventory management →Service Management
Service management in Novus Service handles everything after the sale: service requests, complaints, scheduled maintenance, AMCs and warranties, with a full history for every customer, site and product.
Explore service management →Task Management
Task management in Novus Service lets admins and managers create tasks, set priority and deadlines, assign them to staff at any branch and track today's, pending and overdue work from one dashboard.
Explore task management →Field Tracking
Field tracking in Novus Service shows the live location of field staff who have granted permission, records when they reach a site and how long the visit takes, and helps managers send the nearest person to the next job.
Explore field tracking →How the modules connect
| Stage | Module | What happens |
|---|---|---|
| Enquiry | Lead management | The enquiry is captured, assigned to a branch and followed up. |
| Proposal | Quotation management | A quote is built from the catalogue and tracked until accepted or lost. |
| Fulfilment | Inventory management | Stock is checked by branch and parts are recorded against the job. |
| Work | Task management | The job is broken into tasks and assigned to staff with deadlines. |
| On site | Field tracking | The technician's arrival and visit duration are recorded. |
| After-sales | Service management | AMCs, warranties and repeat visits are scheduled and tracked. |
See your whole business in one app
Book a demo and we'll walk through your lead, quotation and service flow.