CRM + field service management
From first enquiry to after-sales service. One app runs it all.
Novus Service brings leads, quotations, inventory, service jobs, tasks and field teams together across every branch. Close more deals, send the right technician and keep customers coming back.
- Built for multi-branch service businesses
- Role-based access for admins, managers and staff
- Capture the leadEvery enquiry in one inbox
- Send the quotationPriced from live inventory
- Close the dealApprovals and follow-ups
- Assign the jobTasks to the right team
- Track the field visitLive location and check-ins
- After-sales serviceAMC, warranty, repeat calls
After-sales visits bring renewals and referrals back in as new leads.
What is Novus Service?
Novus Service is a CRM and field service management app for businesses that sell, install and service products. It covers the full customer lifecycle in six connected modules: lead management, quotation management, inventory management, service management, task management and field tracking. Every module shares one customer record, so a lead becomes a quotation, the quotation becomes a job, and the job becomes a service history.
Modules
Everything your service business needs, connected
Each module works on its own. Together they cover sales, stock, service and field work.
Lead Management
Capture every enquiry and track it through to closure.
Learn more →Quotation Management
Send accurate quotes in minutes and track every response.
Learn more →Inventory Management
Know what stock you have at every branch, linked to each job.
Learn more →Service Management
Run service requests, AMCs and warranties with full history.
Learn more →Task Management
Assign work across branches and see what's overdue at a glance.
Learn more →Field Tracking
See your field team live and know when work happens on site.
Learn more →Industries
Built for businesses that sell, install and service
AC and HVAC
Installations, AMCs and seasonal service calls.
See how it works →Solar
Site surveys, quotes, installation and maintenance visits.
See how it works →Water Purifiers and Appliances
Filter changes, repairs and warranty claims.
See how it works →CCTV and Security
Installs, upgrades and annual maintenance.
See how it works →Elevators and Equipment
Scheduled servicing and breakdown calls.
See how it works →Facility Management and Pest Control
Recurring visits across many sites.
See how it works →What changes on day one
For owners
One view of sales, stock and service across every branch.
For managers
Assign work in seconds and see what's overdue before customers complain.
For sales teams
Follow up on time and send quotations the same day.
For technicians
Clear daily tasks on their phone, with no calls to the office to ask what's next.
Why service businesses choose Novus
One app, not five tools
Replace spreadsheets, WhatsApp groups and separate CRM, stock and job apps with one connected system.
Made for multi-branch teams
Set up branches, give each person the right access and filter every report by location.
Your team uses it from day one
A simple mobile app for staff, and a full overview for owners and managers.
Pricing
Plans that grow with your branches
Start with one branch and add modules and locations as you grow.
See plansPartners
Become a Novus Service partner
Work with service businesses in your region? Resell, implement and support Novus Service in India and internationally.
Apply to partnerFrequently asked questions
What is Novus Service?
Novus Service is a CRM and field service management app for multi-branch service businesses. It connects lead management, quotations, inventory, service jobs, tasks and live field tracking in one platform.
Who is Novus Service for?
Businesses that sell, install and service products, such as AC and HVAC, solar, water purifiers and appliances, CCTV and security, elevators and equipment, and facility management or pest control.
Can I use only some modules?
Yes. Start with the modules you need and switch on others as you grow. All modules share the same customer record.
Does it work for a single location?
Yes. Multi-branch features are available when you open more locations.
What roles and permissions does it support?
Three roles: Admin with full access, Manager for assigned branches and teams, and Staff for their own tasks.
Is my data secure?
Access is role-based, so each person sees only what their role allows. Customer and location data are not sold to third parties or used for advertising.
See your whole business in one app
Book a demo and we'll walk through your lead, quotation and service flow.